Sankra Privacy Policy and Data Protection

How Casino Sankra protects your personal data

Our privacy notice at Casino Sankra is built on GDPR standards, and we use advanced SSL encryption together with secure payment systems to protect the information you share with us. When you register, we collect your email, date of birth, country, phone number, gender, full name, social security number, zip code and username, as this data lets us open and manage your account correctly.

Verification data we may request

To confirm your identity we may ask for an ID card, passport or driving licence, proof of address such as a utility bill, bank statement or rental agreement, proof of payment method ownership, and in some cases evidence of source of wealth or funds. These documents are due within 30 days of our request, and reviews are usually completed within 10 days of full submission, though complex cases can take longer.

We follow the standards of the 5th EU AML Directive, and Customer Due Diligence checks are triggered once certain account activity thresholds are reached. If you want to see how this verification links into opening an account, our step-by-step registration guide covers the same requirements in order.

Who we share data with and where it travels

Personal data may be transferred outside the EU or EEA, and in those cases we rely on Standard Contractual Clauses to keep the transfer compliant with GDPR. Within our own operations, data is shared with payment providers, game providers, fraud prevention agencies, marketing partners and regulators, each for a specific operational purpose rather than general use.

Marketing communications are personalised using cookies and gameplay analysis, including machine learning, and this only happens where you have given consent for direct marketing. We also note that we may respond publicly to complaints posted on review sites or forums, so that other players can see how a matter was addressed.

Electronic correspondence sent to you is deemed received within 5 business days, which matters when a notice, a request for documents or a decision on your account is issued. If a dispute arises over how your data or account was handled, the process described on our complaints page explains the next steps, including how unresolved matters are escalated in writing.

Your data rights as a player

As a registered player you hold a set of practical rights over the information we hold on you, and the points below set out how each one works in our systems.

• Request a copy of the registration data we hold, including your name, date of birth, country and contact details.
• Ask about the verification documents on file, such as ID, proof of address or source-of-funds evidence.
• Withdraw consent for personalised marketing based on cookies and gameplay analysis at any point.
• Request account closure, which we process once your balance is zero and no withdrawals are pending.
• Contact support if a notice or decision affecting your data was not received within the stated 5 business day window.

For questions about any of these points, our support channels are the fastest route to a direct answer, and account access itself, including password recovery, is covered on our sign-in page.